FAQ

HandmadeJapaneseSamuraiSword has a unique range of Japanese samurai swords parts and we are extending to Japanese katanas, wakizashis and tantos. We hope you will find the items you are looking for from our store. All the items are directly from factory, which makes our prices more competitive, and we have strict quality control. All the items listed in our store are on hand and we ship internationally. Items will be shipped out the next day after payment is received. (We open from Monday to Sunday.) If no special requests on shipping, items will be shipped via EMS mail. It usually takes about 3 to 7 business days to most countries. The tracking number will be emailed to you once your items are shipped out. If you want to customize a sword, no matter Japanese katana, wakizashi, or tanto (for tameshigiri or for iaito), as long as you have a detail of the specifications, we can do it for you. We also do wholesale Japanese samurai swords and accessories. If you have any questions, please feel free to email us at mykatanashow@yahoo.com or handmadejapanesesamuraisword@yahoo.com. We will get back to you within 48 hours and will do our best to help you. We are glad to share with you what we have and what we can do. Enjoy your purchase at www.handmadejapanesesamuraisword.com!
We accept paypal and western union money transfer.
Yes, we ship worldwide. If you cannot get the shipping cost before check out, please contact us for it. We make no money from the shipping rate. We charge what EMS (shipping company) charges us.
Items will be shipped out the next day after payment is received. (We work from Monday to Sunday.)
Items will be shipped out the next day via EMS Mail after payment is received. (We work from Monday to Sunday.) It usually takes about 3 to 7 business days to most countries. The tracking information will be emailed to you once the items are shipped out.
Yes, the tracking information will be emailed to you once the items are shipped out. Please track your package at www.ems.com.cn for estimated delivery time.
Please go to www.westernunion.com and follow the instructions about making payment or please search on this website to find your local nearest western union office.
Yes, we accept pick up.
Yes, we can. Please let us know how much you would like to declare.
Yes, we can do it upon your request.
Please take pictures of the damage and email them to us. Please keep all the original packing materials. We will file damage claim for you against the shipping company if it is shipping damage and will reship you another new item or refund you once the shipping company paid for the claim. Absolutely NO accept any returns after 7 days from the delivery date. We do not accept return or refund for any physical damaged item or item damaged by misuse.
We will get back to you within 48 hours. We work from Monday to Sunday.
Orders that have been shipped out cannot be canceled. We charge $25.00 to cancel each order if your order has not been shipped out yet.
Please fill out the following specifications: Blade material: Blade (sharpened or unsharpened): Temper method: Blood groove (with or without): Saya color: Sageo/cord material: Sageo/cord color: Tsuba material: Tsuba pattern: Fuchi/collar pattern: Mekugi/peg (1 or 2): Ornament pattern: Ito/braid material: Ito/braid color: Kashira/buttcap pattern: Sword overall length (including saya): Blade length (including habaki): Handle length: Sword box type: Quantity: Other requirements: We prefer a picture of the sword you will customize. (It’s OK if you don’t have one.) All the swords will be handmade. Only after we received 80% deposit can the customized sword be made.